Privacy Policy

1. Information We Collect

Account & Authentication Data

• Phone number — used to sign you in and link your account to your business WhatsApp number.
• Name and business details you provide during registration or onboarding.
• Authentication tokens issued to keep you securely signed in on your device.

WhatsApp Conversation Data

• Messages, contact names, and phone numbers exchanged between your business and your customers through the WhatsApp Business API.
• Media (images, documents, audio) sent or received within those conversations.
• Message status and delivery information (sent, delivered, read).

We process this conversation data on your behalf solely to provide the inbox, broadcast, chatbot, and analytics features of the Service. We do not sell it or use it for advertising.

Technical Data

• Device type, operating system version, and app version.
• Log data and diagnostic information used to operate and troubleshoot the Service.

2. How We Use Your Information

• To provide and operate the Service — authentication, messaging, inbox, broadcasts, chatbots, and analytics.
• To deliver and synchronise your WhatsApp conversations across your devices.
• To maintain security, prevent abuse, and comply with WhatsApp/Meta platform policies.
• To provide customer support and respond to your requests.
• To improve the reliability and performance of the Service.

3. WhatsApp Business API & Meta

WhatsBiz integrates with the WhatsApp Business Platform provided by Meta Platforms, Inc. Your use of WhatsApp messaging is also governed by WhatsApp's Business Messaging Policy and Meta's Privacy Policy. Conversation data is transmitted through Meta's infrastructure as required to send and receive messages.

4. How We Share Information

We do not sell your personal information. We share data only:

• With Meta/WhatsApp — as necessary to deliver your messages through the WhatsApp Business API.
• With service providers (e.g. cloud hosting) that process data on our behalf under confidentiality obligations.
• When required by law — to comply with a legal obligation, court order, or valid government request.
• To protect rights and safety — to prevent fraud, abuse, or security threats.

5. Data Retention

We retain your account and conversation data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time (see “Your Rights” below). Some records may be retained where required by law or for legitimate business purposes such as security and fraud prevention.

6. Data Security

We use industry-standard safeguards — including encryption in transit (HTTPS/TLS), access controls, and secure authentication — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and continuously improve our security practices.

7. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent or object to certain processing.

To exercise any of these rights, contact us at meshitsolutions@gmail.com. We will respond within a reasonable timeframe.

8. Children's Privacy

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you within the app. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Meshit Solutions
Email: meshitsolutions@gmail.com
Phone: +91 92178 25076